{"id":56,"date":"2026-01-17T18:18:18","date_gmt":"2026-01-17T18:18:18","guid":{"rendered":"https:\/\/matcha-tv.com\/?page_id=56"},"modified":"2026-02-03T14:39:52","modified_gmt":"2026-02-03T14:39:52","slug":"fq","status":"publish","type":"page","link":"https:\/\/matcha-tv.com\/fr\/fq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"56\" class=\"elementor elementor-56\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"has_eae_slider elementor-element elementor-element-7b5d2a9 e-flex e-con-boxed e-con e-parent\" data-eae-slider=\"53535\" data-id=\"7b5d2a9\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-4bd1fc1 e-con-full e-flex e-con e-child\" data-eae-slider=\"32506\" data-id=\"4bd1fc1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9445454 elementor-widget elementor-widget-heading\" data-id=\"9445454\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">FAQ IPTV<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e780807 elementor-widget elementor-widget-heading\" data-id=\"e780807\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Aide rapide<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fb40c91 elementor-widget-divider--view-line_icon elementor-view-default elementor-widget-divider--element-align-center elementor-widget elementor-widget-divider\" data-id=\"fb40c91\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon elementor-divider__element\">\n\t\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-question-circle\"><\/i><\/div>\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-731072d eael-dual-header-content-align-center elementor-widget elementor-widget-eael-dual-color-header\" data-id=\"731072d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"eael-dual-color-header.default\">\n\t\t\t\t\t\t\t\t<div class=\"eael-dual-header\">\n\t\t\t\t<h2 class=\"title eael-dch-title\"><span class=\"eael-dch-title-text eael-dch-title-lead lead solid-color\">Commun <\/span> <span class=\"eael-dch-title-text\"> Questions<\/span><\/h2>\t\t\t\t\t<span class=\"subtext\"><p>Trouvez les r\u00e9ponses aux questions les plus fr\u00e9quentes concernant notre service IPTV.<\/p><\/span>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-bbce38b e-flex e-con-boxed e-con e-parent\" data-eae-slider=\"1187\" data-id=\"bbce38b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-1c7d942 e-con-full e-flex e-con e-child\" data-eae-slider=\"63591\" data-id=\"1c7d942\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-65bc2e6 elementor-widget elementor-widget-elementskit-accordion\" data-id=\"65bc2e6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"elementskit-accordion.default\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\n        <div class=\"elementskit-accordion accoedion-primary\" id=\"accordion-6a4060ce90212\">\n\n            \n                <div class=\"elementskit-card active\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-0-65bc2e6\">\n                        <a href=\"#collapse-c8061786a4060ce90212\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-c8061786a4060ce90212\" aria-expanded=\"true\" aria-controls=\"Collapse-c8061786a4060ce90212\">\n                            \n                            <span class=\"ekit-accordion-title\">Modes de paiement disponibles ?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-c8061786a4060ce90212\" class=\"show collapse\" aria-labelledby=\"primaryHeading-0-65bc2e6\" data-parent=\"#accordion-6a4060ce90212\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <ul><li>Carte de cr\u00e9dit (Visa et Mastercard)<\/li><li>PayPal uniquement pour les renouvellements<\/li><\/ul>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-1-65bc2e6\">\n                        <a href=\"#collapse-3df71646a4060ce90212\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-3df71646a4060ce90212\" aria-expanded=\"false\" aria-controls=\"Collapse-3df71646a4060ce90212\">\n                            \n                            <span class=\"ekit-accordion-title\"> Quel est le d\u00e9lai de livraison ?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-3df71646a4060ce90212\" class=\"collapse\" aria-labelledby=\"primaryHeading-1-65bc2e6\" data-parent=\"#accordion-6a4060ce90212\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Normalement, la livraison se fait par e-mail dans un d\u00e9lai de 15 \u00e0 45 minutes, voire plus. En cas de forte affluence, ce d\u00e9lai peut \u00eatre l\u00e9g\u00e8rement plus long.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-2-65bc2e6\">\n                        <a href=\"#collapse-272a61c6a4060ce90212\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-272a61c6a4060ce90212\" aria-expanded=\"false\" aria-controls=\"Collapse-272a61c6a4060ce90212\">\n                            \n                            <span class=\"ekit-accordion-title\"> Quels sont ces pays ?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-272a61c6a4060ce90212\" class=\"collapse\" aria-labelledby=\"primaryHeading-2-65bc2e6\" data-parent=\"#accordion-6a4060ce90212\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>France, Pays-Bas, Belgique, Royaume-Uni, Allemagne, Suisse, Autriche, Pologne, Espagne, Malte, Portugal, Italie, \u00c9tats-Unis, Canada, Australie, Nouvelle-Z\u00e9lande, pays arabes, Inde, Pakistan, Iran, Turquie, Azerba\u00efdjan, Kurdistan, Afrique, Afghanistan, Arm\u00e9nie, Slov\u00e9nie, Albanie, Gr\u00e8ce, Am\u00e9rique latine, Br\u00e9sil, Su\u00e8de, Danemark, Norv\u00e8ge, Finlande, Bulgarie, R\u00e9publique tch\u00e8que, Roumanie, Hongrie, Russie, Ukraine, Lituanie, Lettonie, Estonie, Chine\/Hong Kong, Malaisie, Philippines, Indon\u00e9sie, Cor\u00e9e, Tha\u00eflande, Ta\u00efwan, Vietnam.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-3-65bc2e6\">\n                        <a href=\"#collapse-bb0b8ca6a4060ce90212\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-bb0b8ca6a4060ce90212\" aria-expanded=\"false\" aria-controls=\"Collapse-bb0b8ca6a4060ce90212\">\n                            \n                            <span class=\"ekit-accordion-title\"> Combien de connexions simultan\u00e9es ?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-bb0b8ca6a4060ce90212\" class=\"collapse\" aria-labelledby=\"primaryHeading-3-65bc2e6\" data-parent=\"#accordion-6a4060ce90212\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Vous pouvez installer votre compte sur plusieurs appareils ; sur notre page de tarification, vous pouvez choisir le nombre de connexions souhait\u00e9es.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-4-65bc2e6\">\n                        <a href=\"#collapse-3bf94746a4060ce90212\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-3bf94746a4060ce90212\" aria-expanded=\"false\" aria-controls=\"Collapse-3bf94746a4060ce90212\">\n                            \n                            <span class=\"ekit-accordion-title\">Vitesse internet recommand\u00e9e ?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-3bf94746a4060ce90212\" class=\"collapse\" aria-labelledby=\"primaryHeading-4-65bc2e6\" data-parent=\"#accordion-6a4060ce90212\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Nous vous recommandons d'effectuer un test de d\u00e9bit sur speedtest.net. Si votre vitesse de t\u00e9l\u00e9chargement est d'au moins 12 Mbps, c'est bon. En cas de doute, attendez 24 heures avant de tester.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-5-65bc2e6\">\n                        <a href=\"#collapse-8393ee06a4060ce90212\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-8393ee06a4060ce90212\" aria-expanded=\"false\" aria-controls=\"Collapse-8393ee06a4060ce90212\">\n                            \n                            <span class=\"ekit-accordion-title\">Quelles applications utiliser ?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-8393ee06a4060ce90212\" class=\"collapse\" aria-labelledby=\"primaryHeading-5-65bc2e6\" data-parent=\"#accordion-6a4060ce90212\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Appr\u00e9cier <strong>T\u00e9l\u00e9viseur 4K<\/strong> sur diff\u00e9rentes plateformes\u00a0! Les lecteurs compatibles incluent\u00a0: <strong>IPTV Smarters Pro<\/strong>, <strong>Smarters Player Lite<\/strong>, <strong>Joueur IBO<\/strong>, <strong>Configurer l'IPTV<\/strong>, <strong>Net IPTV<\/strong>, <strong>IPTVX<\/strong>, <strong>D\u00e9codeur intelligent<\/strong>, <strong>Mytvonline2<\/strong>, <strong>SSIPTV<\/strong>et bien plus encore. Regardez vos cha\u00eenes pr\u00e9f\u00e9r\u00e9es en streaming sans effort.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-6-65bc2e6\">\n                        <a href=\"#collapse-50893216a4060ce90212\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-50893216a4060ce90212\" aria-expanded=\"false\" aria-controls=\"Collapse-50893216a4060ce90212\">\n                            \n                            <span class=\"ekit-accordion-title\"> Proposez-vous un remboursement ?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-50893216a4060ce90212\" class=\"collapse\" aria-labelledby=\"primaryHeading-6-65bc2e6\" data-parent=\"#accordion-6a4060ce90212\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Oui, nous proposons des remboursements uniquement sous certaines conditions. Nous essaierons d'abord de vous aider \u00e0 r\u00e9soudre les probl\u00e8mes, mais si rien ne fonctionne, m\u00eame avec tous ces guides, alors nous pourrons vous proposer un remboursement.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                                        <\/div>\n    <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-9fb8378 e-flex e-con-boxed e-con e-parent\" data-eae-slider=\"39259\" data-id=\"9fb8378\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-6281141 e-con-full e-flex e-con e-child\" data-eae-slider=\"539\" data-id=\"6281141\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-cf93c26 e-con-full e-flex e-con e-child\" data-eae-slider=\"30449\" data-id=\"cf93c26\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-486af3c elementor-widget__width-initial eael-dual-header-content-align-center elementor-widget elementor-widget-eael-dual-color-header\" data-id=\"486af3c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"eael-dual-color-header.default\">\n\t\t\t\t\t\t\t\t<div class=\"eael-dual-header\">\n\t\t\t\t<h2 class=\"title eael-dch-title\"><span class=\"eael-dch-title-text eael-dch-title-lead lead solid-color\">Commencez \u00e0 regarder <\/span> <span class=\"eael-dch-title-text\">Maintenant!<\/span><\/h2>\t\t\t\t\t<span class=\"subtext\"><p>Plus de 90 000 films et s\u00e9ries + 39 000 cha\u00eenes en direct vous attendent !<\/p><\/span>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8193900 elementor-align-center elementor-mobile-align-center elementor-widget elementor-widget-button\" data-id=\"8193900\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-float\" href=\"https:\/\/matcha-tv.com\/fr\/pricing\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">D\u00c9COUVREZ NOS TARIFS <\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>iptv faq Quick Help Common Questions Find answers to the most common questions about our IPTV service. Payment methods available ? Credit card (visa and mastercard) PayPal for renewals only What is the delivery delay ? Normally, delivery is made by e-mail within 15 to 45 minutes or more. If busy, it may take a [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-56","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/matcha-tv.com\/fr\/wp-json\/wp\/v2\/pages\/56","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/matcha-tv.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/matcha-tv.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/matcha-tv.com\/fr\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/matcha-tv.com\/fr\/wp-json\/wp\/v2\/comments?post=56"}],"version-history":[{"count":58,"href":"https:\/\/matcha-tv.com\/fr\/wp-json\/wp\/v2\/pages\/56\/revisions"}],"predecessor-version":[{"id":1312,"href":"https:\/\/matcha-tv.com\/fr\/wp-json\/wp\/v2\/pages\/56\/revisions\/1312"}],"wp:attachment":[{"href":"https:\/\/matcha-tv.com\/fr\/wp-json\/wp\/v2\/media?parent=56"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}