{"id":56,"date":"2026-01-17T18:18:18","date_gmt":"2026-01-17T18:18:18","guid":{"rendered":"https:\/\/matcha-tv.com\/?page_id=56"},"modified":"2026-02-03T14:39:52","modified_gmt":"2026-02-03T14:39:52","slug":"fq","status":"publish","type":"page","link":"https:\/\/matcha-tv.com\/es\/fq\/","title":{"rendered":"Preguntas frecuentes"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"56\" class=\"elementor elementor-56\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"has_eae_slider elementor-element elementor-element-7b5d2a9 e-flex e-con-boxed e-con e-parent\" data-eae-slider=\"53535\" data-id=\"7b5d2a9\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-4bd1fc1 e-con-full e-flex e-con e-child\" data-eae-slider=\"32506\" data-id=\"4bd1fc1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9445454 elementor-widget elementor-widget-heading\" data-id=\"9445454\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Preguntas frecuentes sobre IPTV<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e780807 elementor-widget elementor-widget-heading\" data-id=\"e780807\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Ayuda r\u00e1pida<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fb40c91 elementor-widget-divider--view-line_icon elementor-view-default elementor-widget-divider--element-align-center elementor-widget elementor-widget-divider\" data-id=\"fb40c91\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon elementor-divider__element\">\n\t\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-question-circle\"><\/i><\/div>\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-731072d eael-dual-header-content-align-center elementor-widget elementor-widget-eael-dual-color-header\" data-id=\"731072d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"eael-dual-color-header.default\">\n\t\t\t\t\t\t\t\t<div class=\"eael-dual-header\">\n\t\t\t\t<h2 class=\"title eael-dch-title\"><span class=\"eael-dch-title-text eael-dch-title-lead lead solid-color\">Com\u00fan <\/span> <span class=\"eael-dch-title-text\"> Preguntas<\/span><\/h2>\t\t\t\t\t<span class=\"subtext\"><p>Encuentra respuestas a las preguntas m\u00e1s frecuentes sobre nuestro servicio de IPTV.<\/p><\/span>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-bbce38b e-flex e-con-boxed e-con e-parent\" data-eae-slider=\"1187\" data-id=\"bbce38b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-1c7d942 e-con-full e-flex e-con e-child\" data-eae-slider=\"63591\" data-id=\"1c7d942\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-65bc2e6 elementor-widget elementor-widget-elementskit-accordion\" data-id=\"65bc2e6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"elementskit-accordion.default\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\n        <div class=\"elementskit-accordion accoedion-primary\" id=\"accordion-6a4060ce90212\">\n\n            \n                <div class=\"elementskit-card active\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-0-65bc2e6\">\n                        <a href=\"#collapse-c8061786a4060ce90212\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-c8061786a4060ce90212\" aria-expanded=\"true\" aria-controls=\"Collapse-c8061786a4060ce90212\">\n                            \n                            <span class=\"ekit-accordion-title\">\u00bfM\u00e9todos de pago disponibles?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-c8061786a4060ce90212\" class=\"show collapse\" aria-labelledby=\"primaryHeading-0-65bc2e6\" data-parent=\"#accordion-6a4060ce90212\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <ul><li>Tarjeta de cr\u00e9dito (Visa y Mastercard)<\/li><li>PayPal solo para renovaciones<\/li><\/ul>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-1-65bc2e6\">\n                        <a href=\"#collapse-3df71646a4060ce90212\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-3df71646a4060ce90212\" aria-expanded=\"false\" aria-controls=\"Collapse-3df71646a4060ce90212\">\n                            \n                            <span class=\"ekit-accordion-title\"> \u00bfCu\u00e1l es el retraso en la entrega?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-3df71646a4060ce90212\" class=\"collapse\" aria-labelledby=\"primaryHeading-1-65bc2e6\" data-parent=\"#accordion-6a4060ce90212\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Normalmente, la entrega se realiza por correo electr\u00f3nico en un plazo de 15 a 45 minutos o m\u00e1s. En caso de mucha demanda, puede tardar un poco m\u00e1s.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-2-65bc2e6\">\n                        <a href=\"#collapse-272a61c6a4060ce90212\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-272a61c6a4060ce90212\" aria-expanded=\"false\" aria-controls=\"Collapse-272a61c6a4060ce90212\">\n                            \n                            <span class=\"ekit-accordion-title\"> \u00bfQu\u00e9 pa\u00edses hay?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-272a61c6a4060ce90212\" class=\"collapse\" aria-labelledby=\"primaryHeading-2-65bc2e6\" data-parent=\"#accordion-6a4060ce90212\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Francia, Pa\u00edses Bajos, B\u00e9lgica, Reino Unido, Alemania, Suiza, Austria, Polonia, Espa\u00f1a, Malta, Portugal, Italia, EE. UU., Canad\u00e1, Australia, Nueva Zelanda, \u00e1rabe, India, Pakist\u00e1n, Ir\u00e1n, Turqu\u00eda, Azerbaiy\u00e1n, Kurdist\u00e1n, \u00c1frica, Afganist\u00e1n, Armenia, Eslovenia, Albania, Grecia, latino, Brasil, Suecia, Dinamarca, Noruega, Finlandia, Bulgaria, Rep\u00fablica Checa, Rumania, Hungr\u00eda, Rusia, Ucrania, Lituania, Letonia, Estonia, China\/Hong Kong, Malasia, Filipinas, Indonesia, Corea, Tailandia, Taiw\u00e1n, Vietnam.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-3-65bc2e6\">\n                        <a href=\"#collapse-bb0b8ca6a4060ce90212\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-bb0b8ca6a4060ce90212\" aria-expanded=\"false\" aria-controls=\"Collapse-bb0b8ca6a4060ce90212\">\n                            \n                            <span class=\"ekit-accordion-title\"> \u00bfCu\u00e1ntas conexiones a la vez?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-bb0b8ca6a4060ce90212\" class=\"collapse\" aria-labelledby=\"primaryHeading-3-65bc2e6\" data-parent=\"#accordion-6a4060ce90212\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Puedes instalar tu cuenta en varios dispositivos; en nuestra p\u00e1gina de precios puedes elegir cu\u00e1ntas conexiones deseas.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-4-65bc2e6\">\n                        <a href=\"#collapse-3bf94746a4060ce90212\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-3bf94746a4060ce90212\" aria-expanded=\"false\" aria-controls=\"Collapse-3bf94746a4060ce90212\">\n                            \n                            <span class=\"ekit-accordion-title\">\u00bfVelocidad de internet recomendada?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-3bf94746a4060ce90212\" class=\"collapse\" aria-labelledby=\"primaryHeading-4-65bc2e6\" data-parent=\"#accordion-6a4060ce90212\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Te recomendamos que hagas una prueba de velocidad en speedtest.net. Si tu velocidad de descarga es de al menos 12 Mbps, est\u00e1 bien. Si a\u00fan tienes dudas, prueba primero durante 24 horas.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-5-65bc2e6\">\n                        <a href=\"#collapse-8393ee06a4060ce90212\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-8393ee06a4060ce90212\" aria-expanded=\"false\" aria-controls=\"Collapse-8393ee06a4060ce90212\">\n                            \n                            <span class=\"ekit-accordion-title\">\u00bfQu\u00e9 aplicaciones se pueden utilizar?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-8393ee06a4060ce90212\" class=\"collapse\" aria-labelledby=\"primaryHeading-5-65bc2e6\" data-parent=\"#accordion-6a4060ce90212\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Disfrutar <strong>Televisor 4K<\/strong> \u00a1En varias plataformas! Los reproductores compatibles incluyen: <strong>IPTV Smarters Pro<\/strong>, <strong>Reproductor Smarters Lite<\/strong>, <strong>Jugador IBO<\/strong>, <strong>Configurar IPTV<\/strong>, <strong>IPTV en red<\/strong>, <strong>IPTVX<\/strong>, <strong>Decodificador inteligente<\/strong>, <strong>Mytvonline2<\/strong>, <strong>SSIPTV<\/strong>y mucho m\u00e1s. Disfruta de tus canales favoritos sin esfuerzo.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-6-65bc2e6\">\n                        <a href=\"#collapse-50893216a4060ce90212\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-50893216a4060ce90212\" aria-expanded=\"false\" aria-controls=\"Collapse-50893216a4060ce90212\">\n                            \n                            <span class=\"ekit-accordion-title\"> \u00bfOfrecen reembolsos?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-50893216a4060ce90212\" class=\"collapse\" aria-labelledby=\"primaryHeading-6-65bc2e6\" data-parent=\"#accordion-6a4060ce90212\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>S\u00ed, ofrecemos reembolsos solo cuando se cumplen ciertas condiciones. Primero intentaremos ayudarle a solucionar los problemas, pero si nada funciona incluso con todas estas gu\u00edas, entonces podremos ofrecerle un reembolso.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                                        <\/div>\n    <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-9fb8378 e-flex e-con-boxed e-con e-parent\" data-eae-slider=\"39259\" data-id=\"9fb8378\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-6281141 e-con-full e-flex e-con e-child\" data-eae-slider=\"539\" data-id=\"6281141\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-cf93c26 e-con-full e-flex e-con e-child\" data-eae-slider=\"30449\" data-id=\"cf93c26\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-486af3c elementor-widget__width-initial eael-dual-header-content-align-center elementor-widget elementor-widget-eael-dual-color-header\" data-id=\"486af3c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"eael-dual-color-header.default\">\n\t\t\t\t\t\t\t\t<div class=\"eael-dual-header\">\n\t\t\t\t<h2 class=\"title eael-dch-title\"><span class=\"eael-dch-title-text eael-dch-title-lead lead solid-color\">Empieza a ver <\/span> <span class=\"eael-dch-title-text\">\u00a1Ahora!<\/span><\/h2>\t\t\t\t\t<span class=\"subtext\"><p>\u00a1M\u00e1s de 90.000 pel\u00edculas y series + 39.000 canales en directo te esperan!<\/p><\/span>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8193900 elementor-align-center elementor-mobile-align-center elementor-widget elementor-widget-button\" data-id=\"8193900\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-float\" href=\"https:\/\/matcha-tv.com\/es\/pricing\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">DESCUBRE NUESTROS PRECIOS <\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>iptv faq Quick Help Common Questions Find answers to the most common questions about our IPTV service. Payment methods available ? Credit card (visa and mastercard) PayPal for renewals only What is the delivery delay ? Normally, delivery is made by e-mail within 15 to 45 minutes or more. If busy, it may take a [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-56","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/matcha-tv.com\/es\/wp-json\/wp\/v2\/pages\/56","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/matcha-tv.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/matcha-tv.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/matcha-tv.com\/es\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/matcha-tv.com\/es\/wp-json\/wp\/v2\/comments?post=56"}],"version-history":[{"count":58,"href":"https:\/\/matcha-tv.com\/es\/wp-json\/wp\/v2\/pages\/56\/revisions"}],"predecessor-version":[{"id":1312,"href":"https:\/\/matcha-tv.com\/es\/wp-json\/wp\/v2\/pages\/56\/revisions\/1312"}],"wp:attachment":[{"href":"https:\/\/matcha-tv.com\/es\/wp-json\/wp\/v2\/media?parent=56"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}